GRC Data Protection Assurance Platform

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Overview

The Governance, Risk, Audit, and Compliance (GRC) platform supports employees navigating data protection assessments and onboarding activities across multiple internal systems. Existing workflows involved fragmented entry points, unclear process visibility, and limited guidance, creating friction throughout the experience.

This project focused on simplifying navigation and improving understanding of the assessment journey while maintaining enterprise compliance requirements.

Problem

Users experienced several challenges during onboarding and assessment workflows:

• Multiple disconnected tools created context switching

• Limited visibility into assessment progress

• Unclear ownership and next steps

• High cognitive load from dense information structures

• Difficulty locating support resources and documentation

These issues increased confusion and slowed completion of assessment activities.

Objectives

The redesign aimed to:

• Simplify onboarding and assessment flows

• Improve process visibility

• Reduce friction across workflow stages

• Surface relevant support information

• Create a scalable structure for future assessments

Discovery

Initial review of workflows and system structures identified patterns around navigation complexity and information overload.

Key observations included:

Fragmented experiences

Users moved between multiple systems and entry points to complete related tasks.

Limited status awareness

Assessment progress and current stage information were difficult to understand.

Information hierarchy issues

Critical information competed with secondary content.

Design Approach

The experience was restructured around a clearer workflow model.

Key improvements included:

Guided process flow

Assessment stages were presented as a sequential journey rather than disconnected actions.

Dashboard visibility

Users could quickly understand:

• current progress

• completed activities

• pending tasks

• documentation status

Contextual support

Relevant help content and frequently asked questions were surfaced closer to points of action.

Wireframes

Low-fidelity exploration focused on testing multiple approaches for:

• assessment visualization

• process tracking

• dashboard layouts

• support content placement

• onboarding structure

Several concepts explored progress indicators, dashboard summaries, and modular solution cards before moving into refined designs.

Outcome

The proposed experience created a more structured onboarding journey while reducing complexity across assessment workflows.

Expected benefits included:

• improved task discoverability

• clearer user guidance

• increased process transparency

• reduced navigation friction

• stronger scalability for future workflow expansion

Reflection

Enterprise products often fail because they optimize for process rather than user understanding. This project reinforced the importance of balancing business requirements with clarity, guidance, and usability. Small structural changes in information architecture can significantly reduce friction in complex systems.

View detailed UX case study here